We appreciate your concern towards children and case refferals to CHILDLINE 1098. I would not like to comment on the sequence of event at this point of time but would get back to you at the earliest. It definitely looks like there has been some miscommunication/ issues in understanding. I was not able to have a detailed communication with the team members as they were involved in the intervention.
The child is with CHILDLINE and even now while i am writing this mail the team is in the hospital attending to the health needs of the child. It would then take forward the process of filing of the First Information Report and also reporting the caseto the child welfare committee.
Just to share CHILDLINE in Delhi directly intervenes in more than 250 cases in a month . It would be irresponsible on your part to write judgemental statements about the service without knowing the actual functioning and efforts made by teams in case intervention. As an organization we have inbuilt processes to identify issues and handle complaints In the last mail written by Ms Ritu from your organization on the BAA network, I had clearly requested her to report if there js a problem. We at CHILDLINE India Foundation have never received any formal complaint from your end though you claim that the service has not been responsive atleast 10 times. I feel if there is an issue of dysfunctionality atleast you report to appropriate personnel rather than opinion building on a group email.
We do not boast of our achievements and niether do we publicize them. All stakeholders in contact do understand the same.
We are taking cognizance of your email and would definitely get back to you about the case.
CHILDLINE India Foundation.
Mobile - 9899998023
Response by Pardarshita; 26/05/11
It is not a statement we made against your helpline in particular. Neither are we competing in this field with you nor we work on this particular issue specifically. But as a common person, whenever we come across such problems, we are unable to resist from helping children in need. With that intention we call your helpline number, with a hope that the children will get support but the attitude of the helpline assistant always disappoints us.
A few months back, we happened to rescue a child from Karkardooma court, called 100 number and also the helpline but no FIR was recorded despite our written statement and photographs to DCP, East. We don't even know what happened to that rescued child subsequently.
We hope and expect that an ordinary person should be able to get full support from a helpline number, without having to call anyone personally, Mr. Varun in this case.